Shipping policy

Shipping and Returns

We always strive to fulfil your order as quick as possible once received. We have been advised that due to COVID -19 all shipments have been experiencing a delay. We apologies in advanced for any inconvenience. We advise that all orders be made in advanced where possible to allow potential delays. Contactless pickup will be made available to your connivence. Majority of orders are posted by Sendle – standard & express.

Standard & Express Postage.

Orders made during business days are packaged and prepared for dispatched within 24 hours of purchase, depending on product availability. Orders made during weekends or public holidays will be processed and shipped on the next available business day. Express Post purchases placed by 11:00 am AEDT will be processed and shipped on the same day, depending on product availability. Orders placed after 11:00 am AEDT will be processed and shipped the next available business day.

Once your order has been processed, transit time will be anywhere between 1-7 business days depending on shipping address. Please keep in mind shipping may be delayed due to cut-off periods, weather conditions, effects of COVID-19 and/or other unforeseen conditions.  

We do not offer international shipping at this current time.

We do not ship to PO boxes.

Pickup

If you are located in Sydney and would like to arrange an order pickup we have a strict pickup policy as shipping is our proffered means of delivery. For orders placed before 11am daily a pickup can be arranged between 12:30pm-4pm the same day or the following day between 12:30pm - 4pm. (Monday to Friday excluding public holidays & sale weekends) Please understand that pickup is not available every day as we are still active lash artists who see clients throughout the week. We ask that you leave a note or message us via Instagram @shoproyallashes to organise a pickup time.

Tracking Details

Tracking information and details will be send via email. Details will be forwarded to carrier for any communications in regards to status and delivery. You may also track the shipment by visiting https://try.sendle.com/tracking and entering the tracking reference number.   

If the driver attempted delivery but no one was home, or it wasn’t safe to leave the parcel unattended, here's what will happen: 1. The driver will leave a card and scan the parcel if it’s available for redelivery. 2. The receiver will get an email notification (if their email address was used for the original booking).3. The receiver will follow the instructions and book a redelivery. 4. If it’s not booked for redelivery within five days, the parcel will be returned to sender. If your parcel is not collected it will return back to us. We will contact you by email or number to let you know your parcel is returned. We are able to issue a redelivery of your goods at your own expense and will be invoiced to you. (location of shipment may vary in pricing)

Cancelling or Changing an Order  

If you would like to cancel or change an order that you have just placed, please contact us at royallashessydney@gmail.com as soon as possible as we prepare and dispatch within 24hours. We will try and accommodate to your request, however once an order is shipped it cannot be cancelled or changed.